JPMorgan DCC Operations - Client Service Associate 

India, Maharashtra, Mumbai 

719019920

J.P. Morgan DCC in India acts as local custodian to manage India Market investment of its clients.

Job summary:

As a Direct Custody & Clearing Associate within the India Direct Custody team, you will be responsible for client relationship management. Job entails managing queries, client requirements, and internal and external stakeholders (including Global Custody teams), controls & risk framework and compliance with various rules and regulations. You must be an experienced professional in the local custody space who possesses a strong understanding of Foreign Investors investment processing in India market. You should be a strong team member, able to multi-task and work under pressure in a dynamic business environment along with people management skills. The job entails managing strong working relationship with internal and external partners and participate & steer market advocacy to ensure better client experience, manage risk & bring efficiency.

Job responsibilities:

• Be responsible for end-to-end Client Relationship Management.
• Stay current with evolving industry and regulatory changes, client requirements and analyze impact to business, processes, and compliance.
• Steer process efficiencies by Innovation and Robotics
• Be responsible for Internal & External Stakeholder management.
• Perform detail risk and control assessments and ongoing process reviews to identify patterns/trends with risk and control implications.

Required qualifications, capabilities, and skills:

• Education - Degree along with relevant professional qualification.
• Minimum 6+ years with 3 years of relevant business experience.
• Knowledge and experience of client relationship management and handling Corporate and Investment bank products & people management would be beneficial.

Core Competencies:

• Business & Industry Knowledge - The individual is expected to have good knowledge of Indian Capital Market & Banking regulations, especially FPI regulations. This position needs skill set of client relationship management, regulation interpretation & application, analytical ability, problem solving and good capital market product knowledge.
• Partnership - The individual is required to interact with internal stake holders, Business, Compliance and Legal teams and clients, etc. The individual to possess strong stakeholder/relationship management, task driving & execution skills, ability to work independently and multi-task to ensure key deliverables are met with relevant controls. Works well individually and in teams, this individual should have the ability to create strong stakeholder relationships that promote transparency and open dialogue around control issues.
• Communication - Strong verbal and written communication skills, with the ability to present complex and sensitive issues in a persuasive manner. Communication should be crisp and precise to avoid interpretations.
• Team Management & Accountability – Seeks ways to increase efficiency and effectiveness of work performed and resources utilized. The individual should take personal responsibility/accountability/ownership for self & team deliverables. The individual to possess strong people & time management skills, ability to get the team work together & independently to ensure key deliverables are met with relevant controls. The individual should up-scale skills for self and team to deliver best in class service. The individual should have the ability to guide the team on exception management, escalations, urgent applications, regulatory deliverables, and audits with NIL exception.
• Leadership- Ability to assess priorities, adapt to a changing environment, organize and lead resources, monitor progress and timely deliver a high-quality end product. The individual should be enthusiastic, self-motivated, effective under pressure, encourage the team to think out of the box and implement feasible ideas.