JPMorgan Client Service Associate 

India, Maharashtra, Mumbai 

59611877

Job Responsibilities:

• Manage performance effectively to ensure team success.
• Select and retain top talent to build a strong team.
• Identify and implement strategies to support inclusion and diversity.
• Resolve employee and escalated customer problems and inquiries efficiently.
• Operate with urgency to meet deadlines and ensure customer satisfaction.
• Communicate effectively both verbally and in writing to convey information clearly.
• Influence internal and external business partners to achieve desired outcomes.
• Delegate tasks appropriately and resolve conflicts to maintain team harmony.
• Prioritize diverse workloads and apply analytical skills to solve complex problems.

Required qualifications, capabilities and skills:

• Abide by all applicable regulatory and departmental practices and procedures.
• You must possess 5+ years of experience
• Must hold at least a bachelor's degree
• Drive risk and control initiatives to ensure compliance and mitigate potential issues.
• Demonstrate experience with multiple browsers, tabs, window navigation, and instant messenger tools.
• Exhibit fluency in Windows Operating Systems and Microsoft Office tools.
• Seek opportunities to take initiative and adjust quickly to change with a positive attitude.
• Take responsibility for results and deliver a great customer experience.
• Handle challenging situations by offering customers alternative solutions and enhanced products.
• Work schedule is as per business working requirements.