JPMorgan Client Service Associate 

India, Maharashtra, Mumbai 

870826578

Join our dynamic Client Services team as a Client Service Associate and become a pivotal force in revolutionizing client experiences on Electronic Trading platforms. Dive into a role where you will seamlessly onboard clients, ensuring that key performance indicators are not just met but exceeded. Develop robust control frameworks and cultivate exceptional relationships with both business partners and clients, setting new standards in service excellence.

As a Client Service Associate within our Client Services team, you will engage with multiple stakeholders to ensure the efficient and controlled enablement of clients on Electronic Trading platforms. You will be responsible for onboarding clients, ensuring KPIs are met, developing control frameworks, and maintaining excellent relationships with business partners and clients. Your role will also involve active participation in process improvements and automation, report generation, and ensuring quality control standards are met. This role provides an opportunity to work in a fast-paced environment, use large, complex data sets to analyze key business problems, and rapidly identify and remediate any client issues.

Job responsibilities

• Engage with multiple stakeholders to ensure the efficient and controlled enablement of clients on Electronic Trading platforms.
• Onboard clients on third-party platforms like Bloomberg, Tradeweb, MarketAxess, FXALL, 360T, etc.
• Ensure that the defined KPIs for the team are consistently met and provide root-cause analysis with robust action plans in case of errors.
• Develop and implement an appropriate control framework and produce MIS and Key Performance Indicators, including trend analysis.
• Communicate with locations, attend calls, and drive conference calls with locations.
• Establish and maintain excellent relationships with business partners, clients, and people in the client support groups.
• Actively participate in process improvements and automation, including report generation and analysis/commentary.
• Create or enhance exception reporting and analyze to identify potential process improvements.
• Use large, complex data sets to analyze key business problems and work with management teams to identify areas of improvement and report on results.

Required qualifications, capabilities, and skills

• Candidates with 10 years of experience in sales middle office or client service roles
• MS Access & Alteryx skill
• Strong project management background, working with a variety of stakeholders
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced and stressful environment
• Able to work in a high pressure environment