Intuit Service Desk Analyst 

United States, Arizona, Tucson 

717415351

• Prior Service Desk or Desktop Support experience required
• One year of desktop-based hardware support experience preferred
• Incident Management experience - ServiceNow
• Basic user & security group Active Directory administration experience
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Strong knowledge of Mac OS X operating system
• Experience with using and troubleshooting Outlook for Mac & PC and Office 365 (permissions, calendaring, delegation)
• Experience with using and troubleshooting Collaboration & Productivity tools Box, G-Suite, & Slack
• Familiarity supporting VPN issues
• Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory

Interpersonal Skills

• Self-starter
• Passionate about providing excellent customer service and follow-through to completion
• Good problem solving, diagnosis and troubleshooting skills
• Ability to communicate technical issues in non-technical terms
• Ability to work independently and within a team
• Ability to work cross-functionally