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Intuit Service Desk Analyst 
United States, Arizona, Tucson 
717415351

21.09.2024
Qualifications
  • Prior Service Desk or Desktop Support experience required
  • One year of desktop-based hardware support experience preferred
  • Incident Management experience - ServiceNow
  • Basic user & security group Active Directory administration experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
  • Strong knowledge of Mac OS X operating system
  • Experience with using and troubleshooting Outlook for Mac & PC and Office 365 (permissions, calendaring, delegation)
  • Experience with using and troubleshooting Collaboration & Productivity tools Box, G-Suite, & Slack
  • Familiarity supporting VPN issues
  • Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory

Interpersonal Skills

  • Self-starter
  • Passionate about providing excellent customer service and follow-through to completion
  • Good problem solving, diagnosis and troubleshooting skills
  • Ability to communicate technical issues in non-technical terms
  • Ability to work independently and within a team
  • Ability to work cross-functionally