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Intuit Service Desk Analyst United States, Georgia, Atlanta 602462635
30.08.2024
Qualifications
- 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferred
- Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- Passionate about providing excellent customer service and follow-thru to completion
- Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school or equivalent relevant experience
- Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11
- Previous experience with Microsoft Office is preferred
- Good problem solving, diagnosis and troubleshooting skills
- The ability to work under pressure in a fast paced environment is a must
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory
- Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
- Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus
- Working knowledge of collaboration tools such as Slack, Google Suite
- Familiarity with ticketing systems such as Service Now is a plus
- Strong mobile support (Android, iOS, etc) experience
- Ability to work independently and within a team
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