מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Intuit Service Desk Analyst United States, Arizona, Tucson 361958300
17.04.2025
Responsibilities
- Troubleshoot software, hardware and connectivity issues remotely.
- Troubleshoot video conference issues.
- Ability to understand & articulate root cause on customer issues.
- Log all Service Desk contacts into Incident Management System (ServiceNow)
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
- Familiarity with encryption and security tools and triage within this environment.
- Assist customers in gaining access to various systems and servers.
- Provide support for remote employees using Island Secure Browser, Microsoft Cloud PC, Zoom, and Amazon Connect.
- Deploy/patch software using WorkspaceOne UEM, Nexthink, and Zoom Remote Control.
- Communicate call trends and challenges during team meetings.
- The ability to take on small projects from start to finish
- Knowledge Base and process documentation skills.
- Work closely with the team to resolve or properly close aging tickets.
- Showcase extreme ownership when managing issues, allowing for clear documentation and tracking of progress towards resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Analyze and resolve incidents with a goal of 90% First Call Resolution
Qualifications
- Prior Service Desk or Desktop Support experience required
- One year of desktop-based hardware support experience preferred
- Incident Management experience - ServiceNow
- Basic user & security group Active Directory administration knowledge
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
- Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
- Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
- Familiarity supporting MFA and VPN issues
- Familiarity with wired and Wi-Fi Networking
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