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Intuit Service Desk Analyst 
United States, Georgia, Atlanta 
602462635

30.08.2024
Qualifications
  • 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
  • Experience working with multiple customers face to face in a ‘Walk Up Bar’ type of corporate environment is preferred
  • Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
  • Passionate about providing excellent customer service and follow-thru to completion
  • Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school or equivalent relevant experience
  • Familiarity supporting Mac OS Ventura/Sonoma & Windows 10/11
  • Previous experience with Microsoft Office is preferred
  • Good problem solving, diagnosis and troubleshooting skills
  • The ability to work under pressure in a fast paced environment is a must
  • Familiarity with wired and Wi-Fi Networking with Windows Active Directory
  • Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
  • Familiarity with Video Conferencing support and communication technologies such as Zoom is a plus
  • Working knowledge of collaboration tools such as Slack, Google Suite
  • Familiarity with ticketing systems such as Service Now is a plus
  • Strong mobile support (Android, iOS, etc) experience
  • Ability to work independently and within a team