Capital One Manager Treasury Management Onboarding 

United States, Texas, Plano 

715444525

Plano 1 (31061), United States of America, Plano, Texas Manager, Treasury Management Onboarding

General Responsibilities

Leverage knowledge of treasury management products, process, project, risk and technology to help direct reports think and act differently when solving problems.

• Team Leadership: This role will have direct accountability for 5+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance

• Client Experience: Although this role is not client-facing on a day to day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision making and regularly evaluates/strengthens how we measure the customer experience

• Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns

• Continuous Process Improvement: Demonstrated experience identifying and implementing continuous improvement opportunities. Works backwards from a 6-12 month destination when serving as customers for strategic and improvement projects.

• Risk Management: Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediation.

• Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions

• Coordinate with Product Management, Client Service, and Sales Leadership/Support to improve agreements and implementation forms to streamline the Onboarding process and improve client satisfaction

• Assist TM Onboarding Director with development and execution of strategy and setting group objectives

Desired Attributes and Skills:

• Exceptional people leaders who embrace diversity and inclusion and who can lead transformational change

• Passionate about both delivering a great client experience and complying with laws and regulations

• Forward leaning into technology, automation, and emerging financial products

• Fluid in adapting to and embracing change for themselves and with others

• Intellectually curious, inquisitive, and open minded

• Integrated thinkers and creative problem solvers with impeccable judgment

• Exceptional and confident communicators, negotiators, and influencers

• Tenacious in pursuing and achieving their goals and objectives

• Motivated to achieve results through teamwork and collaboration

• Proactive about their own development and learning with an optimistic, growth mindset

• Experience onboarding & troubleshooting Treasury banking products

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience working in Operations

• At least 3 years of experience managing teams

• At least 2 years of experience in Treasury Management

Preferred Qualifications:

• Bachelor's Degree or Military experience

• 5+ years of experience managing teams

• Certified Treasury Professional designation

• 5+ years of detailed knowledge of Treasury Management products and an understanding of the sales process

• 4+ years of customer service experience

• Six Sigma training

How our hybrid model works:

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.