As an International Client Onboarding Associate within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
- Own the product implementation and training experience for your assigned clients
- Meet and connect with clients through WebEx, Zoom, and other collaboration technologies
- Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Exhibit ownership of implementations experience and own client satisfaction results
- Work with partners in Operations and Product Management to streamline processes
- Identify instances of business risk and show ownership of issues when they arise
- Scope client requests and translate business requirements into detailed technical specifications for treasury services
- Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
- Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required Qualifications, Capabilities, and Skills
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- An appreciation for being a ‘keeper of our brand’ with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
- Prior project management or senior project management experience
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
Preferred qualifications, capabilities, and skills
- Bachelor of Science or Business Administration Degree
- PMP or other Project management Certifications
- Ability to provide quantifiable management reporting
- Passion for learning new operating models, technologies, and industry trends
- Language Skills other than English
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.