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JPMorgan International Treasury Onboarding Specialist - Associate 
United States, Texas, Plano 
675650959

26.06.2024

As an International Client Onboarding Associate within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

  • Own the product implementation and training experience for your assigned clients
  • Meet and connect with clients through WebEx, Zoom, and other collaboration technologies
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
  • Exhibit ownership of implementations experience and own client satisfaction results
  • Work with partners in Operations and Product Management to streamline processes
  • Identify instances of business risk and show ownership of issues when they arise
  • Scope client requests and translate business requirements into detailed technical specifications for treasury services
  • Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
  • Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
  • Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required Qualifications, Capabilities, and Skills

  • Comprehensive knowledge of Treasury Services and/or Custom Card products
  • An appreciation for being a ‘keeper of our brand’ with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
  • Prior project management or senior project management experience
  • Experience in coaching or mentoring employees and proven ability to successfully manage conflict
  • Experience in risk awareness and skills to develop and ensure quality program set ups
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to adapt to change
  • Demonstrated team building skills and ability to work in a team environment
  • Ability to clearly communicate, partner and influence - leading others to a common goal
  • Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, capabilities, and skills

  • Bachelor of Science or Business Administration Degree
  • PMP or other Project management Certifications
  • Ability to provide quantifiable management reporting
  • Passion for learning new operating models, technologies, and industry trends
  • Language Skills other than English

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (10%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.