Microsoft Principal Technical Support Engineer 

Taiwan, Taoyuan City 

713131888

Required/Minimum Qualifications

• 15+ years technical support, technical consulting experience, or information technologyexperience
  • ORBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 10+ years technical support, technical consulting experience, or information technology experience.
• 10+ years of experience as a software development engineer.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Coordinate technical architecture investments and detailed product execution plans with products and services to allow the support organization to scale efficiently and operate smoothly.
• Collaborate directly with products to communicate support challenges and jointly develop product investments that combine human, system, and tool interactions for a competitive advantage and significant customer impact on system interactions.
• Utilize extensive software design knowledge and operational experience to address crucial gaps through meticulous execution planning, supporting secure and robust adherence to scalable design principles. Enable predictable execution by prioritizing features directly with service groups.
• Response and Resolution: You review highly complex technical issues, engage with executive level customers to drive resolution and work alongside the development/ engineering teams to analyze patterns of problems and influence appropriate product changes.
• Readiness: You understand product roadmaps and develop end-to-end readiness programs for new and existing technologies anticipating future readiness needs.
• Product/Process Improvement: You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements that feature Microsoft’s competitive differentiation
• Business Integration: You provide thought leadership to influence strategy when engaging with customers, partners, and other organizations across Microsoft.

Other

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