SAP SAP iXp Intern - Support Engineer Analytics 

Brazil, Pará, Itaituba 

71056773

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Location:São Leopoldo, RS, Brazil
Hybrid position

• Support SAP software that is being used by industries, governments, and multinational companies around the globe.

• Investigate and resolve critical system issues via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;

• Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.

• Constantly empathize with our customers and call them whenever necessary;

• Be a team player that is both eager to learn and to share knowledge;

• Take ownership of situations and\ seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.

• Meet, work and talk with colleagues and customers from all around the world!

Required

• Currently enrolled in a University degree in Computer Science, Business and Technology, or related areas with at least 2 years until graduation.

• Excellent English communication skills (written and oral)

• Excellent diagnostic and technical analysis skills

• Ability to assess, plan and troubleshoot while collecting information about the customer issue

At least some of the following subject-matter

• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)

• Operating systems (Windows Server, Linux, command line interface)

• Data communications and networking (HTTP, TCP/IP, DNS)

• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.

• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging

Preferred

• Experience in troubleshooting distributed systems, including installation, migration and networking

• Knowledge of business and financial processes

• Experience working with customers is a plus

• Proactive and self-motivated individual strong problem-solving skills, capable of tackling issues of varying complexity using logical thinking

• Adaptable and flexible, able to handle both routine tasks and major organizational changes

• Takes ownership and responsibility for assigned tasks, actively seeks opportunities for personal growth and development

*Please add your CV in English

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