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BMC Gainsight PX Admin India, Maharashtra 710015902
07.09.2024
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Description and Requirements
Professional Experience
CareerArc Code
Key Responsibility/Role Expectation
- ·Collaborate with Product Managers to define, set up, and track product features within Gainsight PX.
- ·Analyze product data to uncover trends, user behaviour, and areas for improvement.
- ·Develop reports and dashboards that deliver clear, actionable insights.
- ·Basic understanding of html, CSS and JavaScript coding languages.
- ·Works very closely with the Product Management teams and acts as a project manager to coordinate the timely development, implementation, and execution of product led growth use cases.
- ·Utilize Gainsight PX to analyze user behavior patterns, identify trends, and provide actionable recommendations to improve user engagement, retention, and product adoption.
- ·Develop onboarding materials and conduct training sessions to enable internal stakeholders to effectively use Gainsight PX.
- ·Collaborate with cross-functional teams to understand their requirements and align goals for effective utilization of Gainsight PX.
- ·Stay updated on industry trends, best practices, and emerging technologies related to product analytics and customer experience.
- ·Act as a subject matter expert on Gainsight PX and provide guidance to the team on its usage and optimization.
- ·Troubleshoot and resolve any issues or challenges related to Gainsight PX implementation.
Professional Experience
- Minimum of 6+ years of experience in administering Gainsight PX.
- ·Solid understanding of Customer Success Methodologies and Data Analysis.
- ·Salesforce administration experience.
- ·Proficiency in extracting and analyzing data from Gainsight PX and CS for troubleshooting and reporting.
- ·Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- ·Documenting processes, including error reports and changes to field history tables
- ·Analytical skills to evaluate information from multiple sources and reconcile conflicts.
- ·Ability to translate user requests into system needs and distinguish between solution ideas and requirements.
- ·Strong organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
- ·Ability to learn quickly in a dynamic environment and meet commitments.
- ·Excellent communication and presentation skills, comfortable working with stakeholders at all levels, including senior management.
- ·Proven ability to build long-term relationships and influence cross-functional business partners to achieve shared goals.
- ·Strong attention to detail, self-starter, and ability to manage multiple complex projects in a fast-paced environment.
- ·Preferred: Recognized Certificate in Gainsight CS and Gainsight PX
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