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BMC Gainsight PX Admin 
India, Maharashtra 
710015902

07.09.2024
Description and Requirements

CareerArc Code


Key Responsibility/Role Expectation
  • ·Collaborate with Product Managers to define, set up, and track product features within Gainsight PX.
  • ·Analyze product data to uncover trends, user behaviour, and areas for improvement.
  • ·Develop reports and dashboards that deliver clear, actionable insights.
  • ·Basic understanding of html, CSS and JavaScript coding languages.
  • ·Works very closely with the Product Management teams and acts as a project manager to coordinate the timely development, implementation, and execution of product led growth use cases.
  • ·Utilize Gainsight PX to analyze user behavior patterns, identify trends, and provide actionable recommendations to improve user engagement, retention, and product adoption.
  • ·Develop onboarding materials and conduct training sessions to enable internal stakeholders to effectively use Gainsight PX.
  • ·Collaborate with cross-functional teams to understand their requirements and align goals for effective utilization of Gainsight PX.
  • ·Stay updated on industry trends, best practices, and emerging technologies related to product analytics and customer experience.
  • ·Act as a subject matter expert on Gainsight PX and provide guidance to the team on its usage and optimization.
  • ·Troubleshoot and resolve any issues or challenges related to Gainsight PX implementation.


Professional Experience
  • Minimum of 6+ years of experience in administering Gainsight PX.
  • ·Solid understanding of Customer Success Methodologies and Data Analysis.
  • ·Salesforce administration experience.
  • ·Proficiency in extracting and analyzing data from Gainsight PX and CS for troubleshooting and reporting.
  • ·Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • ·Documenting processes, including error reports and changes to field history tables
  • ·Analytical skills to evaluate information from multiple sources and reconcile conflicts.
  • ·Ability to translate user requests into system needs and distinguish between solution ideas and requirements.
  • ·Strong organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
  • ·Ability to learn quickly in a dynamic environment and meet commitments.
  • ·Excellent communication and presentation skills, comfortable working with stakeholders at all levels, including senior management.
  • ·Proven ability to build long-term relationships and influence cross-functional business partners to achieve shared goals.
  • ·Strong attention to detail, self-starter, and ability to manage multiple complex projects in a fast-paced environment.
  • ·Preferred: Recognized Certificate in Gainsight CS and Gainsight PX

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