Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Enable the design, development, delivery and management of key communications.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Provide input, document requirements, and support the design and delivery of training programs.
Identify, analyze and prepare risk mitigation tactics if any being introduced as part of the change.
Consult and coach project teams
Support and engage senior leaders
Coach people managers and supervisors
Support organizational design and definition of roles and responsibilities
Coordinate efforts with other specialists
Integrate change management activities into the project plan
Evaluate and ensure user readiness
Manage stakeholders
Track and report issues
Define and measure success metrics and monitor change progress
Experience in operational areas within financial institutions; High level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery)
Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
Will be responsible for handling 5 – 20 transaction processing specialists involved in processing of cash transactions on core systems based on instructions received from clients
Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
To provide timely information to stakeholders and clients on pending requests and possible impacts to other processes.
Respond to client services//internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
To identify and escalate issues in a prompt and timely manner which may impact service
Takes ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations
Identify and implement cost save measures
Identify Risk & Control measures
Adopt best practices by partnering with other transaction processing teams
Work closely within the team to ensure all the daily activities and checklists are completed
Leverage technology by means of system enhancements
To understand Training Needs / Solutions and implement the same to maintain team skill sets and mobility
Expectation management of Direct reports as well as staff to maintain team morale
Escalate issues and challenges on time.
Active participation in new projects.
Maintain control of the environment in respect of JPM policies and the local regulatory rules
Required Qualifications, Skills and Capabilities:
Bachelor's Degree with 8+ Years of Experience in a Bank/ Operations / Finance. 5+ years of Team handling experience
Good Communication skills - both written and verbal Good Interpersonal Skills
Experience in Project Management
Proactive and self Starter with ability to manage commitments;
Good interpersonal skills to be able to communicate internally or externally and at all levels.
A proactive approach to problem solving.
Local business knowledge in Core Cash and Trade products