JPMorgan Payment Lifecycle Associate 

India, Maharashtra, Mumbai 

514955077

You will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites to ensure business targets are delivered.

Job Responsibilities:

• Provide overall supervision / leadership to the staff during his/ her shift operating window.
• Monitor and report shift and site/ shift performance.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
• Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Set expectations with team, regarding positive motivation and leading through accountability.
• Deva team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.

Required Qualifications, Skills and Capabilities:

• Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.
• Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Demonstrate leadership and people management skills.
• Demonstrate ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.obj