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JPMorgan Payment Lifecycle Associate 
India, Maharashtra, Mumbai 
514955077

25.06.2024

You will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites to ensure business targets are delivered.

Job Responsibilities:

  • Provide overall supervision / leadership to the staff during his/ her shift operating window.
  • Monitor and report shift and site/ shift performance.
  • Review staffing and volume trends to ensure the optimal capacity plan is in place.
  • Foster information sharing so that continuity of data exists within the site and across the business.
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Set expectations with team, regarding positive motivation and leading through accountability.
  • Deva team that is responsive to dynamic organizational and operational changes.
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
  • Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.

Required Qualifications, Skills and Capabilities:

  • Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
  • Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
  • Good Knowledge of SWIFT & international payment conventions & practices is a must.
  • Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
  • Good Interpersonal skills to be able to communicate internally & externally and at all levels.
  • Excellent written & oral communication skills in English.
  • Demonstrate leadership and people management skills.
  • Demonstrate ability to build strong business relationships within the site and across the business.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • An acute client focus.
  • Good project management, and analytical skills.
  • Good knowledge of MS Access, Excel, PowerPoint, and Word.
  • Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
  • Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.obj