JPMorgan Payment Lifecycle Associate 

India, Maharashtra, Mumbai 

709572951

Job Responsibilities:

• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Enable the design, development, delivery and management of key communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Provide input, document requirements, and support the design and delivery of training programs.
• Identify, analyze and prepare risk mitigation tactics if any being introduced as part of the change.
• Consult and coach project teams
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Experience in operational areas within financial institutions; High level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery)
• Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
• Will be responsible for handling 5 – 20 transaction processing specialists involved in processing of cash transactions on core systems based on instructions received from clients
• Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
• To provide timely information to stakeholders and clients on pending requests and possible impacts to other processes.
• Respond to client services//internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
• To identify and escalate issues in a prompt and timely manner which may impact service
• Takes ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations
• Identify and implement cost save measures
• Identify Risk & Control measures
• Adopt best practices by partnering with other transaction processing teams
• Work closely within the team to ensure all the daily activities and checklists are completed
• Leverage technology by means of system enhancements
• To understand Training Needs / Solutions and implement the same to maintain team skill sets and mobility
• Expectation management of Direct reports as well as staff to maintain team morale
• Escalate issues and challenges on time.
• Active participation in new projects.
• Maintain control of the environment in respect of JPM policies and the local regulatory rules

Required Qualifications, Skills and Capabilities:

• Bachelor's Degree with 8+ Years of Experience in a Bank/ Operations / Finance. 5+ years of Team handling experience
• Good Communication skills - both written and verbal Good Interpersonal Skills
• Experience in Project Management
• Proactive and self Starter with ability to manage commitments;
• Good interpersonal skills to be able to communicate internally or externally and at all levels.
• A proactive approach to problem solving.
• Local business knowledge in Core Cash and Trade products
• Background in controls and operational risks;
• Flexible to work in shifts.
• Strong Microsoft Knowledge essential