Nokia FM Specialist 

India 

708190383

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Providing technical support for complex multi-vendor and 3rd party IP& MW nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Technical Operations support for Customer Team.
• Manages technical escalations for technical requests, emergency cases and outages internally and towards customer.
• Support customer’s network performance and evolution.
• Manages network SW and HW configuration information.
• Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations.
• Liaises closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability.
• Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfilment.
• Support and perform competence development of local technical teams.
• Ensure multiple network Element are connected and all functions are working well.
• Handling Critical and Emergency network incidents with stakeholders/Care.

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindsetEstablished skills and knowledge of theory and principles within a professional discipline.

• 5-7 years of experience in managing care teams and supporting complex telecommunication solutions.
• Customer support experience in projects involving,
• Working knowledge of IP & MW(P2P and P2MP).
• Working knowledge in Microwave links for MULTI VENDORS (Nokia, Cambiam, E//etc)
• CCNA and CCNP will be added qualifications.
• Specialized in any one of the above-mentioned domain.
• Knowledge in IP Routing Domain ( IP/MPLS,ISIS, VRRP, BGP,LDP) protocols.
• Working in Nokia 7250/7250-IXRE small and big chassis series routers.
• Excellent understanding of field issues and troubleshooting methods.
• In-depth knowledge and understanding of Process awareness in change.
• Management/Incident management/Problem management.
• Excellent experience in working with Tier 3 network providers.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark