Nokia FM Specialist 

India 

933030402

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

• Operation & Maintenance as well as configuration of Nokia Surepay Charging system /Nokia Data Refinery and FlowOne, CRM, Billing, OM, UPC, Inventory, ESB, Notification Engine, Reporting and PRM etc.
• Troubleshooting of Surepay tariff and bundle configuration, tariff issues, provisioning failures etc.
• Captured & analysed traces, performed activities, Audit and health checkup.
• Excellent hands-on experience on Linux, Scripting language will be added advantage.
• Hardware troubleshooting with HP, and RMS blade system.
• Handling customer complaints.
• KPI and SLA monitoring and adherence.
• IP networks knowledge.
• Follow-up & ensure good co-ordination with Technical Support teams.
• Care Co-ordination and care case management.

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindsetEstablished skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically minimum 5-7 years experience pertaining to below and a graduate equivalent degree.

• Surepay Charging system, Nokia Data Refinery and FlowOne, 6D elements such as CRM, Billing, OM, UPC, Inventory, ESB, Notification Engine, Reporting and PRM etc
• Tools: Wireshark/Tracer/ CRM/Scripting/ Penthao tool for performance management/ITSM / etc
• Interfaces such as, SOAP/XML/HTTPS/HTTP/JSON etc

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark