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Apple WebRTC Engineer Infrastructure Operations United States, Texas, Austin 707231662
07.04.2025
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In this role, you will interact daily with project teams, third party suppliers, internal IT teams, and business partners. This position requires a deep understanding of voice contact center systems with excellent troubleshooting skills. You will rely on your strong communication and presentation skills when interacting with others at all levels within Apple. Your experience in a contact center environment will enable you to work independently, while supporting a regional business unit to align with global goals.- You will use your deep knowledge of multimedia telecommunications solutions to assist project teams in understanding what is possible to meet their business needs- Design, document, and implement User Acceptance Testing and Production validation Testing scenarios and scripts within the WebRTC, Voice and eServices environment- You will act as the execution lead to assure that project timelines are met to an impeccable degree of quality
- 3+ years experience with contact center telephony architecture
- Direct professional experience with building and administering contact routing and WebRTC applications
- Record of working collaboratively on global teams and accommodating time zone differences as needed
- Bachelors degree or postgraduate degree in engineering or CS related field
- Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
- Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
- Experienced in evaluating risks and benefits of different solution options
- Uses discretion to operate under general supervision in selecting methods, techniques and evaluation criteria
- Bachelors degree or postgraduate degree in engineering or CS related field
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