JPMorgan Network Operations- Lead Infrastructure Engineer 

United States, Ohio, Columbus 

565437383

Job responsibilities

• Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents.
• Conduct Post-Mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
• Monitor and maintain network infrastructure to ensure optimal performance and availability.
• Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.
• Perform network upgrades and maintenance activities, including hardware and software updates.
• Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements.
• Engage with Product Engineering teams to align network operations with product development and enhancements.
• Work with developers to create automation workflows that enhance network operations and efficiency.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
• Participate in on-call rotation for after-hours support and emergency response.

Required qualifications, capabilities, and skills

• Proven experience in managing Major Incident Support, with the ability to lead incident resolution efforts and communicate effectively with stakeholders.
• Formal training or certification on Networking and Infrastructure concepts and 5+ years applied experience
• Collaborate with cross-functional teams to design and implement network solutions.
• Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, MPLS).
• Experience with network monitoring and management tools (e.g., Sev-One, Splunk, Wireshark).
• Proficiency in configuring and managing network devices (e.g., routers, switches, firewalls).
• Strong Experience with Bluecoat Proxies, F5 Load Balancers, and Fortinet Firewalls.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Preferred qualifications, capabilities, and skills

• Certifications such as CCIE or CCNP are required.
• Ability to identify, initiate and implement solutions to business problems.
• Ability to articulate complex technical findings to management clearly and concisely.
• Provide technical guidance and mentorship to junior network engineers and support staff.