Uber Quality Specialist II 

United States, West Virginia 

705634250

Who You Are:

Highly detail-oriented. You can see the smallest details and know how the data you generate affects the bigger picture.

Self-motivated. You are reliable and meet deadlines.

What You'll Do:

• Monitor and evaluate quality for our BPO.
• Focus on data integrity
• Produce the best results
• Become an "expert" on support processes and make recommendations towards next steps based on rider and partner satisfaction.
• Identify root causes and find critical areas to promote improvement internal opportunities as well as in training, process and policies.
• Gather key insights from the QA process to recommend quality improvements and make key business and product decisions.
• Provide quality intelligence to help Team Leads close loops and provide feedback to Customer Support Agents.

Basic Qualifications:

• Previous experience (2+ years) in customer support, service, manufacturing or distribution in a high-volume work environment
• Intermediate English proficiency (B2).
• Intermediate Excel / Google Sheets knowledge.
• Exceptional reading comprehension and writing skills — must be able to connect what users are asking for with answers to their issues.
• Passion for helping others and creating support experiences that exceed customer expectations.
• Ability to provide actionable qualitative feedback with quantitative data.
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
• Ability to analyze data and present findings coherently and confidently.

Preferred Qualifications:

• (1+ years of experience) in QA (either phone or email).
• Advanced English level

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .