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Uber Quality Specialist II 
United States, West Virginia 
705634250

26.07.2024

Who You Are:

Highly detail-oriented. You can see the smallest details and know how the data you generate affects the bigger picture.

Self-motivated. You are reliable and meet deadlines.

What You'll Do:

  • Monitor and evaluate quality for our BPO.
  • Focus on data integrity
  • Produce the best results
  • Become an "expert" on support processes and make recommendations towards next steps based on rider and partner satisfaction.
  • Identify root causes and find critical areas to promote improvement internal opportunities as well as in training, process and policies.
  • Gather key insights from the QA process to recommend quality improvements and make key business and product decisions.
  • Provide quality intelligence to help Team Leads close loops and provide feedback to Customer Support Agents.

Basic Qualifications:

  • Previous experience (2+ years) in customer support, service, manufacturing or distribution in a high-volume work environment
  • Intermediate English proficiency (B2).
  • Intermediate Excel / Google Sheets knowledge.
  • Exceptional reading comprehension and writing skills — must be able to connect what users are asking for with answers to their issues.
  • Passion for helping others and creating support experiences that exceed customer expectations.
  • Ability to provide actionable qualitative feedback with quantitative data.
  • Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
  • Ability to analyze data and present findings coherently and confidently.

Preferred Qualifications:

  • (1+ years of experience) in QA (either phone or email).
  • Advanced English level

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .