Qualcomm Software Applications Engineer Staff Audio - Qualcomm Cambridge UK 

United Kingdom, England, Cambridge 

705378831

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

Voice and Music (Bluetooth Personal Audio)

Job Overview:

Work on challenging projects within a highly motivated, diverse and skilled team of Applications Engineers delivering world class support on our industry leading Bluetooth personal audio SoCs.

Minimum Qualifications:

• Engineering degree or equivalent qualification

• Demonstrable audio domain expertise

• 4+ years relevant technical experience in a customer facing, problem solving based role

• Proficient in embedded C programming

• Significant experience with embedded systems debugging hardware and software using PC software tools and ancillary instrumentation

Desired attributes:

• Demonstrable understanding of underlying concepts of DSP theory

• Solid comprehension of specifications, software architecture implementations, source code control and configuration management

• Experience in a common scripting language (e.g. Python)

• Demonstrable ability to understand issues from system level down to detailed hardware and software components

• Exhibits a “can-do” attitude; Takes ownership of problems, works across multi-disciplined teams and drives fixes to conclusion

• Diagnostic and analytical skills with a limited amount of technical information

• Ability to think outside the box and devise creative workarounds in high pressure situations

• Makes technical, program and customer related decisions with little supervision where no obvious process is available

• Adapts to changing requirements and learns new skills as required by assigned tasks

• Dynamic and outgoing personality with proven customer facing skills and solid business acumen

• Excellent interpersonal, written and verbal communication skills

• Hands-on experience of enterprise CRM systems (such as Salesforce)

Key Responsibilities

• Manage and resolve customer support requests

• Establish and maintain position as a main technical resource for key customers

• Act as a technical expert to colleagues in the audio domain

• Perform offline debugging of customer issues

• Take the lead on holding technical calls and live debug sessions with customers

• Develop tools, sample code and example applications for customers

• Host technical workshops for customers at Qualcomm sites

• Visit customer sites at a minimum agreed regular cadence

• Provide on-site customer support when required

• Deliver real-time technical training to customers

• Perform offline reviews of customer designs

• Champion the customer in key internal meetings

• Foster strong relationships with and deliver technical support to Customer Engineering teams

• Contribute to and deliver new feature training to Customer Engineering teams

• Work closely with development team colleagues to drive key product issues through to resolution

• Be an early adopter of Engineering and Commercial software releases

• Proactively contribute to deliverable product content

• Develop and deliver product demos

• Attend industry conferences and exhibitions, subject to travel restrictions

• Support Marketing and Sales colleagues on key customer engagements

• Develop at least one Product or Technology specialty with audio domain focus

• Proactively contribute to continuing professional development of the team

• Stay up to date on relevant industry specifications

• Report weekly on operational topics, product issues, customer projects and customer experience feedback

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.

Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.

PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.

• 1+ year of experience with debugging techniques.

What's on Offer

Apart from working in an open, relaxed and collaborative space, you will enjoy:

• Salary, stock and performance related bonus

• Employee stock purchase scheme

• Matching pension scheme

• Life, Medical, Income and Travel Insurance

• Relocation Assistance (If required)

• Enhanced Maternity Leave

• Enhanced Paternity Leave

• Menopause Support

• Education Assistance

• Employee Assistance Programme

• Voluntary Health Checks

• Complimentary Period Products onsite

• Global Wellbeing Days

• Subsidised gym membership

• Bicycle purchase scheme

• Employee run clubs, including, running, football, chess, badminton + many more

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.