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Gong Technical Support Engineer Tier United States, Oregon 697513345
25.06.2024
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RESPONSIBILITIES
- Research for the root cause, troubleshoot, and investigate issues using multiple tools, data sets.
- Join efforts with R&D and the PM to provide issue resolutions, workarounds, and implement product features or support tools.
- Work closely with Tier 1+2 support and CS agents to prioritize issues, communicate status, and oversee end-to-end resolution.
- 5+ years of experience in a B2B customer service/support setting, with a high degree of critical thinking and problem-solving skills.
- A very good understanding of technical escalation processes and SLA timeframes.
- Experience in web application troubleshooting, and the ability to quickly learn new concepts and products.
- Hands-on experience as Salesforce Administrator (Certified Salesforce Administrator - huge advantage)
- A strong sense of responsibility, ownership, and independence as we’re looking for the “can-do” approach.
- Knowledge of SQL scripting
- Proven hands-on experience with API
- Familiar with at least one of the following - Okta, Rippling, DataDog,
- Familiar with at least one of these databases - Elastic-Kibana, PostgreSQL, Mongo DB.
- Development background / Computer Science degree - MUST
- A passion for working in a team with very strong peers in a hyper-growth environment.
- Experience with Gong as a tool is a plus!
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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