Jobs at Gong

Operational Excellence: Implementing best practices, metrics, and KPIs to measure and improve support efficiency, case resolution time, and customer satisfaction. Team Management & Development: Leading, mentoring, and growing a high-performing...

Assist in the overall compensation program development, which may include annual salary structure design, compensation planning process, and equity programs. Dive into data and build dynamic compensation models that provide...

Develop core narratives and messaging — develop compelling narratives and value propositions for AI capabilities across the platform. Drive high-visibility launches - own and orchestrate high-profile launches that impact our...

Content Development. Content Governance - Ensure web content maintains product accuracy, brand consistency, and the correct tone of voice. Uphold brand guidelines and compliance standards while optimizing digital properties for...

Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals. Identify opportunities for upselling and cross-selling additional products or services to existing customers. Develop...

Lead a high-performing sales engineering team by applying insights gained from past experiences to ensure successful outcomes from the start. Recruit, mentor, and empower Sales Engineers to maximize their potential...

Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality resolution. Diagnose, troubleshoot, and resolve complex technical issues related...