Yotpo Tier Technical Support Engineer 

Canada, Ontario, Toronto 

47800270

If you’re tech-savvy but also love interacting with people to give top-quality support, all while handling complex technical issues, we’d love to hear from you.

Who you are:

• Act as a focal point for communication with the R&D and product teams
• Handle Tier 2 cases quickly and efficiently
• Act as a knowledge focal point within support
• Create and update knowledge base articles used by Tier 1 agents
• Conduct training sessions for Tier 1 agents
• Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them
• Investigate and report bugs to the R&D team

About you:

• Availability for a full time position
• Experience/Good familiarity of the following
• HTML and CSS (Must)
• SQL (Must)
• Javascript – Advantage
• APIs – Advantage
• 2 years of previous B2B technical support experience (Tier 2 experience – advantage)
• Exceptional verbal and written communication skills
• A tech-savvy self-learner who is capable of quickly mastering different fields within our product end to end
• Proactive data-driven approach – spot recurring issues within our product and find the long-term solution that will address them
• Go getter attitude – ability to drive other stakeholders towards a solution in complex situations
• Great time management, prioritization and sense of ownership skills – able to self manage and “juggle” between different tasks with optimal results