strategies for voice, tone, patterns, and accessibility; and partnering with product, technical, legal, and compliance partners to create effective and engaging content experiences.
Responsibilities
Lead the development and implementation of content design strategies for a suite of products — specifically, Reporting and Business Intelligence
Write clear, concise, and engaging content for a variety of audiences and purposes
Train product designers to effectively employ generative AI writing tools in crafting effective messaging for user flows
Support product designers in their content work, through coaching sessions or office hours
Coach and mentor other content designers on voice, tone, patterns, and accessibility. Review and edit content created by other designers
Collaborate with product managers, engineers, and other stakeholders, including marketing, to ensure that content is aligned with user needs and business goals
Conduct user research to understand user needs and preferences
Use data to define success, support hypotheses, and understand trends, collaborating with data partners to gain insights and ensure data usability
Contribute to roadmapping and planning, making informed decisions
Create content prototypes and mockups to test with customers
Present strategic and executional work at all levels of leadership, soliciting and acting on feedback received
Stay up-to-date on the latest trends in content design and development
Qualifications
Bachelor's degree in English, Communications, or a related field preferred
7+ years of experience in content design or a related field
Strong portfolio showing content design deliverables, including strategies
Excellent writing and editing skills
Experience with content strategy, information architecture, and user experience design
Strong understanding of design principles and best practices
Ability to work independently and as part of a team