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Wells Fargo Commercial Loan Servicing Representative United States, Illinois 695722676
18.02.2025
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In this role, you will:
- Support internal and external customers with inquiries and complaints regarding loan servicing needs.
- Monitor loan system and resolve customer issues, and process complex transactions online.
- Perform moderately complex administrative, transactional, operational and customer support tasks.
- Act as primary loan servicing contact that involve construction monitoring and disbursements.
- Monitor collateral and preparing payoff letters, releasing collateral.
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing.
- Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Interact with internal customers.
- Receive direction from leaders.
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Required Qualification:
- 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Commercial auto experience.
- AIMS system knowledge.
- Expertise in evaluating workflows, identifying inefficiencies, and implementing strategies to streamlineoperations.
- Skilled in identifying, assessing, and mitigating operational risks to safeguardprocesses.
- Provide training and foster professional development within teams.
- Developing and aligning operational strategies with long-term organizational goals.
- Making informed, data-driven decisions under pressure while balancing businesspriorities.
- Leading projects and initiatives across multiple departments to ensure seamless operations and effectivecommunication.
- Building and maintaining strong relationships with internal and cross functional stakeholders, external customers, and seniormanagement.
- Leading teams through organizational changes, process transitions, and system upgrades with minimaldisruption.
- Comprehensive understanding of industry-specific policies and compliancestandards.
- Demonstrated success in managing operational projects, achieving measurable results in efficiency, and/or accuracy.
- Strong organizational skills.
- Strong analytical skills with high attention to detail and accuracy.
- Solid troubleshooting and resolution skills.
- Excellent verbal, written, and interpersonal communication skills.
- Experience with Manual Invoice Processing.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- Strong coaching and collaboration skills demonstrating the ability to share and teach complex concepts.
Job Expectations:
- Ability to work a hybrid schedule, at least 3 days a week working in office at posted location.
Posting Location:
- 5595 Trillium Blvd, Hoffman Estates, IL 60192
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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