As a Customer Care Specialist in JFrog you will…
- Ensure unbeatable Customer Experience as the primary responsibility
- Monitoring and triage incoming cases efficiently
- Assign cases to the appropriate teams or individuals
- Manage non-technical customer cases with a focus on resolution
- Provide both reactive and proactive services to meet the needs of JFrog's customers
- Act as the primary liaison between Customer Success and Sales teams
- Advocate for customers by identifying trends in issues and recommending improvements to processes, policies, and products
- Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift
To be a Customer Care Specialist agent at JFrog you need…
- At least 2 years of customer service experience
- Service-oriented and motivated by care
- Proven experience in a fast-paced work environment
- Impeccable English (verbal & written)
- Great verbal and written communication skills
- High level of commitment - every case needs to be handled optimally
- Team player, self-motivated, and extremely detail-oriented with strong organizational and meticulous skills
- A thorough understanding of prioritization and a sense of urgency
- Flexible to work overtime as needed
- Experience using SalesForce is a plus