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JFrog Customer Care Specialist 
Israel, Center District 
695048650

16.07.2024

As a Customer Care Specialist in JFrog you will…

  • Ensure unbeatable Customer Experience as the primary responsibility
  • Monitoring and triage incoming cases efficiently
  • Assign cases to the appropriate teams or individuals
  • Manage non-technical customer cases with a focus on resolution
  • Provide both reactive and proactive services to meet the needs of JFrog's customers
  • Act as the primary liaison between Customer Success and Sales teams
  • Advocate for customers by identifying trends in issues and recommending improvements to processes, policies, and products
  • Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift

To be a Customer Care Specialist agent at JFrog you need…

  • At least 2 years of customer service experience
  • Service-oriented and motivated by care
  • Proven experience in a fast-paced work environment
  • Impeccable English (verbal & written)
  • Great verbal and written communication skills
  • High level of commitment - every case needs to be handled optimally
  • Team player, self-motivated, and extremely detail-oriented with strong organizational and meticulous skills
  • A thorough understanding of prioritization and a sense of urgency
  • Flexible to work overtime as needed
  • Experience using SalesForce is a plus