Red hat Senior Software Maintenance Engineer 

Brazil 

691450027

What you will do

• Work with Red Hat partners, customers, and cloud providers to create joint solutions based on Red Hat Enterprise Linux (RHEL)

• Provide technical support to Red Hat enterprise customers customers by responding to incoming calls, chat, and web-based inquiries

• Partner closely with colleagues from Red Hat Sales to assist their understanding of the company's joint offerings with cloud providers

• Regularly communicate and collaborate with a globally-distributed team of engineers

• Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal projects and initiatives

• Document diagnostic steps and create reusable solutions for future incidents

• Contribute to regional and global initiatives and projects

• Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer teams

• Be available to perform weekend shift duties on a rotational schedule when needed

What you will bring

• 3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools

• Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google Cloud Product

• Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python

• Troubleshooting and debugging skills; passion for problem-solving and investigation

• Ability to work with minimal supervision with a globally-distributed team of engineers

• Experience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc is a plus.

• Ability to build documentation and customer environment assessment.

• Ability to learn new technologies and follow industry trends

• Fluent English language skills are preferred