Red hat Principal Software Maintenance Engineer-Red Hat - Web Server 

Brazil 

760065648

You will be providing technical support for the Red Hat middleware systems, including troubleshooting customer issues and implementing configurations across integrated applications. You will work closely with junior/senior engineers and developers to provide highly technical solutions to support requests, debug and improve code for products like Red Hat JBoss Web Server. Additionally, you will write patches, provide updates, and contribute ideas through participation in an open and collaborative team environment.

What you will do:

• Own the resolution of customer issues from initial contact to complete customer satisfaction

• Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings

• Use efficient problem-solving techniques, debugging source code and resolve complex, critical, and sensitive support issues

• Learn new technologies and provide blogs/whitepapers, and kbase articles pushing technical knowledge out to our customers and the community

• Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss products

• Engage and collaborate with open source developers around the world

• Offer developer-to-developer assistance for the JBoss Enterprise Middleware Suite

• Work alongside in-house developers, write new code, fix & improve code, provide highly technical solutions and contribute to the JBoss & open source software communities

• Develop patches and feature requests to provide upstream to the community and downstream to customers

• Advise customers on JEE architectural design decisions

• Work with other open source projects to help customers integrate

What you will bring:

• 6+ years of professional J2EE/JEE platform experience

• Deep experience with one or several JEE/App Server technologies such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or Datasources

• Good knowledge of the J2EE/JEE platform

• Must have hands-on experience with application server technologies - JBoss/WebSphere/WebLogic

• A solid understanding of Java Programming API's & popular Java frameworks is preferred

• Experience with databases and SQL

• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation

• An ability and willingness to learn new open source middleware technologies

• Very clear and effective English communications skills

• Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates

• BS/BA degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

Nice to have:

• Knowledge of SOA/ESB is a plus(example for SOA)

• Knowledge of JMS/Messaging required(example for jms)

• Knowledge of ActiveMQ/HornetQ a plus

• Knowledge of security (e.g. Keycloak, SSO) is a plus

• Knowledge of transactions is a plus