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Google Scaled Delivery Manager gTech Ads Customer Support Philippines, Taguig 690381786
25.09.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in HR, Business or related field, or equivalent practical experience.
- 7 years of experience in a customer or client-facing role supporting logistics operations.
- 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics
- 5 years of experience working with or supporting advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with experinece of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
- 5 years of experience managing operations.
Preferred qualifications:
- Certification in Customer Operations Performance Center (COPC).
- Certification in Project Management Professional (PMP) or Six Sigma.
- Experience with project management, customer service, process quality and process optimization.
- Experience in SQL, with the ability to identify and recommend internal process improvements.
- Understanding of Machine Learning and Artificial Intelligence applications in support operations.
- Ability to make independent judgments and decisions, especially regarding executive and stakeholder engagement.
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