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Google Scaled Delivery Manager gTech Ads Customer Support 
Philippines, Taguig 
690381786

25.09.2024
Minimum qualifications:
  • Bachelor's degree in HR, Business or related field, or equivalent practical experience.
  • 7 years of experience in a customer or client-facing role supporting logistics operations.
  • 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics
  • 5 years of experience working with or supporting advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with experinece of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
  • 5 years of experience managing operations.

Preferred qualifications:
  • Certification in Customer Operations Performance Center (COPC).
  • Certification in Project Management Professional (PMP) or Six Sigma.
  • Experience with project management, customer service, process quality and process optimization.
  • Experience in SQL, with the ability to identify and recommend internal process improvements.
  • Understanding of Machine Learning and Artificial Intelligence applications in support operations.
  • Ability to make independent judgments and decisions, especially regarding executive and stakeholder engagement.