Bachelor's degree in HR, Business or related field, or equivalent practical experience.
7 years of experience in a customer or client-facing role supporting logistics operations.
7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics
5 years of experience working with or supporting advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with experinece of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
5 years of experience managing operations.
Preferred qualifications:
Certification in Customer Operations Performance Center (COPC).
Certification in Project Management Professional (PMP) or Six Sigma.
Experience with project management, customer service, process quality and process optimization.
Experience in SQL, with the ability to identify and recommend internal process improvements.
Understanding of Machine Learning and Artificial Intelligence applications in support operations.
Ability to make independent judgments and decisions, especially regarding executive and stakeholder engagement.