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Google Scaled Delivery Manager gTech Ads Customer Support Philippines, Taguig 721628743
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience working with, supervising, and managing third party vendor relationships.
Preferred qualifications:
- Experience working with or supporting advertising products like Google Ads (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc).
- Experience in running customer support operations across voice, chat, and email channels with a focus on process and system improvement.
- Experience in vendor management or operations management, for scaled organizations with thorough understanding of contractual governance.
- Experience with project management, customer service, process quality, and process optimization.
- Experience managing service-level agreements (SLAs), such as Quality, TAT, handle time etc.
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