Airbnb Senior Manager Field Operations Americas Experiences & Services 

United States 

687886649

Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work.

A typical day:

• Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.
• Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.
• Ensure the alignment of local initiatives with broader business goals and performance metrics.
• Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
• Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations.
• Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.

Your expertise:

• 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.
• Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth.
• Meaningful experience leading a consumer-oriented and customer-centric business or brand
• Consumer-centric mindset and evidence of delivering world class product/service.
• Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management.
• Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards.
• Expertise in market-level growth strategies, supply acquisition, and performance optimization.
• A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation.
• Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success.
• Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives.
• Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth.
• Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges.
• Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes.

Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work.