JPMorgan Loan Servicing Manager 

United States, Texas, Fort Worth 

687492272

Job Responsibilities

• Manage the team’s daily workflow, deadlines, and productivity standards, providing training where needed.
• Think strategically and tactically to design an effective process improvement roadmap. Identify process gaps and areas for process improvement, and assist in implementing solutions.
• Work closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met.
• Participate in system testing, as needed, which may occur during non-business hours
• Maintain department procedures by partnering with internal resources
• Ensure client complaints are reported, logged, and prepare response to correspond as assigned. Maintain sensitive clients listings, engage and follow up with clients or market partners on escalations/issues, summarize key escalations for use in risk event write ups or CB Controls escalation write ups
• Lead team meetings, performance reviews, monthly 1:1 reviews, monthly quality monitors and one-off coaching/performance improvement opportunities.

Required Qualifications, Capabilities, and Skills

• 3+ years’ experience with commercial loan servicing.
• Must have experience in tax escrow.
• Intermediate Excel and PowerPoint knowledge.
• Proven ability to work independently and collaboratively using excellent judgment.
• Must be a team oriented individual with excellent communication, collaboration, and client service skills.
• Must be highly organized, with effective time management skills and ability to work on various projects simultaneously.
• Analytical skills, including ability to use data to make informed decisions.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree recommended.
• Intermediate knowledge in performance metrics.
• Extensive experience managing high volume workflow and account assignments