JPMorgan Loan Servicing Manager 

India, Karnataka, Bengaluru 

487741464

Key Skills & Attributes:-

• Bachelor's Degree with a minimum of 17 - 20 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
• Candidates with knowledge of loan systems like Loan IQ/ACBS will be an added advantage
• Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
• Strong risk & control mindset
• Experience in driving small to medium sized projects with strong results
• Strong people and performance management skills
• Strong escalation management skills

Key Responsibilities:-

• Supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation
• Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
• Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
• Implement strategy and core objectives for the team in line with the global operations roadmap
• Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
• Comply with audit and compliance regulations and be the focal point for internal and external audits
• Be the SME; handle complex Process related queries and clarifications from the Team members
• Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
• Manage process escalations from internal/external customers
• Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
• Ensure timely escalation to Senior management, as appropriate
• Comply with Policies, Guidelines and Controls
• Chair Business Review meeting with executives across the various business supported

Talent :-

• Leadership, development and communication of vision and objectives for the department to all team members
• Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
• Experience in managing instances of individual performance and/or development improvement plans
• Trainings: Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
• Develop Domain expertise in the team across multiple lines of business to create Subject matter experts
• Performance feedback: Ensure constructive performance feedback is provided to the team members/operations analyst layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
• Hiring: Assist with the process hiring to backfill attrition or new roles
• Motivate the staff to meet the Business priorities. Identify hi-potential talent and have a development plan in place
• Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team