Bachelor's Degree with a minimum of 17 - 20 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry
Candidates with knowledge of loan systems like Loan IQ/ACBS will be an added advantage
Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems
Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
Strong risk & control mindset
Experience in driving small to medium sized projects with strong results
Strong people and performance management skills
Strong escalation management skills
Key Responsibilities:-
Supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation
Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
Implement strategy and core objectives for the team in line with the global operations roadmap
Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
Comply with audit and compliance regulations and be the focal point for internal and external audits
Be the SME; handle complex Process related queries and clarifications from the Team members
Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
Manage process escalations from internal/external customers
Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
Ensure timely escalation to Senior management, as appropriate
Comply with Policies, Guidelines and Controls
Chair Business Review meeting with executives across the various business supported
Talent :-
Leadership, development and communication of vision and objectives for the department to all team members
Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
Experience in managing instances of individual performance and/or development improvement plans
Trainings: Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
Develop Domain expertise in the team across multiple lines of business to create Subject matter experts
Performance feedback: Ensure constructive performance feedback is provided to the team members/operations analyst layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
Hiring: Assist with the process hiring to backfill attrition or new roles
Motivate the staff to meet the Business priorities. Identify hi-potential talent and have a development plan in place
Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team