JPMorgan Loan Servicing Manager III 

United States, Illinois, Chicago 

401237980

As a Loan Servicing Manager in the Middle Office Client Contact Center you will lead a team of specialists who support both internal and external clients across lines of business. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience

Job responsibilities

• Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations.
• Involved in setting direction, policies, and guidelines for the team.
• Drive change initiatives, business strategy and technology enhancements programs.
• Establishes and implements risk control processes and operational business models.
• Proactively leads the people agenda including resource planning, talent management, professional skills development, succession planning, performance management & diversity.
• Partner closely with GSC leads to establish consistency and best practices.
• Sets team performance standards using key metrics and monitors the team’s overall performance against goals set.

Required qualifications, capabilities, and skills

• Demonstrated leadership success (5+ years).
• Excellent verbal, written, interpersonal, presentation, and negotiating skills.
• Must have strong organization skills with the ability to prioritize and manage a variety of tasks.
• Must have strong customer service aptitude with the ability to resolve problems and escalated issues.
• Excellent interpersonal skills, including the ability to influence and lead a diverse group of people.
• Strong analytical, problem solving and judgment skills.

Preferred qualifications, capabilities, and skills

• Experience with Commercial Loan Operations and proven ability to work independently with excellent judgment.
• Background in reading and interpreting loan documentation or related analytical experience dealing with documentation.
• Minimum undergraduate degree from an accredited university, preferably majoring in accounting, finance, economics or math. Related job and industry experience can be accepted as a substitute (5+ years).

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees