As a Loan Servicing Manager in the Middle Office Client Contact Center you will lead a team of specialists who support both internal and external clients across lines of business. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience
Job responsibilities
- Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations.
- Involved in setting direction, policies, and guidelines for the team.
- Drive change initiatives, business strategy and technology enhancements programs.
- Establishes and implements risk control processes and operational business models.
- Proactively leads the people agenda including resource planning, talent management, professional skills development, succession planning, performance management & diversity.
- Partner closely with GSC leads to establish consistency and best practices.
- Sets team performance standards using key metrics and monitors the team’s overall performance against goals set.
Required qualifications, capabilities, and skills
- Demonstrated leadership success (5+ years).
- Excellent verbal, written, interpersonal, presentation, and negotiating skills.
- Must have strong organization skills with the ability to prioritize and manage a variety of tasks.
- Must have strong customer service aptitude with the ability to resolve problems and escalated issues.
- Excellent interpersonal skills, including the ability to influence and lead a diverse group of people.
- Strong analytical, problem solving and judgment skills.
Preferred qualifications, capabilities, and skills
- Experience with Commercial Loan Operations and proven ability to work independently with excellent judgment.
- Background in reading and interpreting loan documentation or related analytical experience dealing with documentation.
- Minimum undergraduate degree from an accredited university, preferably majoring in accounting, finance, economics or math. Related job and industry experience can be accepted as a substitute (5+ years).
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees