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As a Loan Servicing Specialist III within the Servicing teams, you will be a mid-level processor tasked with managing complex loan transactions in a high-speed environment. Your role will encompass support for various market segments such as Commercial Professional Coverage, Wealth Management, Middle Market Banking & Specialized Industries, Real Estate Banking, and Dealer Commercial Services. Your responsibilities will involve managing a variety of monetary and non-monetary transactions on the relevant commercial loan system. You will also be responsible for escalated research and processing maintenance transactions for both monetary and non-monetary transactions. Your role will necessitate a deep understanding of collections, reconciling discrepancies, monitoring interest/fee/principal past dues, and managing various maintenance requests to ensure system integrity. Your career progression will be determined by performance metrics such as productivity, quality customer satisfaction, and contributions to the team.
• Create a PDF batch work for quality control/two-touch and document repositories
• Enter data of customer and loan details into the loan system
• Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions
• Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
• Minimize credit and business risk through awareness of procedure, compliance, and bank policy.
• Participating in projects and working groups as required
• Review and complete escalated requests
• Exercising judgment, discretion, and prioritization
• Understanding and following Bank policy and established procedures
• Provide exceptional customer service - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit collaborates & resources (ability to calculate interest and fee accrivals for billing is required for this role).
Required qualifications, capabilities, and skills:
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