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Booking Director Customer Payments FinTech Commercial 
Netherlands, North Holland, Amsterdam 
687314501

20.09.2024

oking.com currently employs

With a mission to make it easier for everyone to exp

When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

  • Own it.We deliver on our promises, make informed decisions and prioritize to get the important things done today.
  • Learn forever.
  • Succeed together.
  • Do the right thing.

‘Connected Trip’, Financial Services (FinTech)expansion in the United States and other exciting growth strategies.

Commercial is a core function of FinTech and the heart of our P&L.

Responsibilities:

This role drives the cross department and brands collaboration when a new FinTech Product or Region is unlocked in the market, involving and aligning the requirements and actions of our internal Tax, Credit Control, Legal, Partner & Customer Service teams.

You will:

  • Create, set and drive the commercial/ business vision and strategy of our customer/ traveller side payments
  • Translate the vision & strategy into an actionable roadmap with clear milestones
  • Define the organisational structure and the required level of capabilities to deliver on the strategy & roadmap
  • Translate those identified capabilities to the existing team and support them in their targeted growth (Build) and identify where additional capabilities are needed (Buy).
  • Create a High Performing & Engaged team, which focuses on the key priorities and is leading the industry in terms of Fintech third party enablement
  • Lead by example on all Booking.com values
  • Manage the money flows to optimize for the commercial relationships with Fintech ecosystem
  • Identify, execute and own P&L initiatives. Your role is not to close a high number of contracts or to conduct relationship management of third parties, but to maximise P&L impact through increasing conversion in the most sustainable and profitable way P&L & ROI-oriented
  • Orchestrate the risk dependency of Booking amongst Fintech third parties
  • Continuous ownership of aligning internal Product, Engineering, Finance, Customer Service, Legal and Business Segments Leaders wishes and requirements with the deliverable and possibilities of the Fintech ecosystem you manage . As a result a thorough understanding of Finance (commercial & regulatory), and Operational structure is required.
  • Continuous engagement with the pay-in/ customer-side third party ecosystem to drive operational alignment. Quarterly business reviews, annual planning and strategy cycles, etc.
  • Continuous focus on positive commercial opportunities for Booking and its sister brands; business development-minded
  • Set the objectives and expectations of the Customer Pillar of the Commercial Partnerships team, including its KPIs.. Set the example of the way of working in the craft of this role and drive the upskilling of the employees in the team.

You will work hand-in-hand with our existing Payments Product team as well as with many other departments (Finance, Legal, Tax, Tech, Fraud, etc) to bring to market new capabilities. You will be responsible for identifying, prioritising, negotiating and executing major FinTech opportunities third parties can deliver to Booking.com.

Ideal experience:

  • World leading commercial excellence with an entrepreneurial mindset and strong leadership skills. Act as a true business/ P&L owner
  • A creative strategist with excellent negotiation and execution abilities at the C suite-level and deep understanding of the technical requirements of Fintech related Products and how these are leveraged effectively through operations across internal BU’s, in collaboration with the external (global) ecosystem
  • Creative and active thinking. Having delivered complex projects with P&L impact, owning end-to-end effort
  • The goal is to promote and expand the Fintech Partnerships commercial activity that will generate additional revenues, improve profitability and open up new markets & products for our Travelers and Partners, across all segments and brands
  • Substantial knowledge in the field of Fintech and Financial third party ecosystem, be recognized as an authority on the topic.
  • Broad & Advanced knowledge required in the related fields of Finance, Licencing, Operational Excellence, and Product
  • The ability to sit with the C-suite of the largest players in the Financial Infrastructure world as an equal in negotiations and strategy settings.
  • Deep product and legal/ contract understanding.
  • Detail oriented; flexibility; willingness to get things done and deliver in a fast-changing very demanding environment
  • Be able to represent the company in industry fora.

Other personal characteristics

  • Character traits: open mind, learning attitude, transparent behaviour, positive, overachiever, strong communicator, proactive and collaborative.
  • Strategic thinker yet focused on execution; able to roll up sleeves to get things done.
  • P&L, number-focused. Ability to truly act as a business owner.
  • Able to function in a fast-moving entrepreneurial environment.
  • Data driven, experimental, ready to learn and open to change.
  • Keep the customer at the centre of everything you do.
  • Good cultural and organisational sensitivity.
  • Committed to building a diverse, inclusive work environment

Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.


Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.