Wells Fargo Operations Associate Manager 

India, Telangana, Hyderabad 

68700968

In this role, you will:

• Supervise a team of Quality Assurance Administrators / Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations.
• Conduct regular performance reviews for assigned analysts
• Increase effectiveness of staff and tools by recognizing opportunities for development
• Develop metrics to measure performance of the team
• Conduct periodic business reviews with key functional stakeholders regarding overall business performance including metrics and SLAs.
• Analyze and interpret data and create Business MIS
• Effectively communicate with all stakeholders
• Take a lead role in developing and implementing best practices
• Actively participate in process enhancements, focus on continuous process improvements and encourage creative thinking in the team.
• Effectively manage process risks and establish robust controls in the process
• Mentor and guide talent development of direct reports and assist in hiring talent
• Identify and recommend opportunities for process improvement and risk control development within the Operations functional area.
• Develop and implement business unit strategies.
• Provide expertise for technical, operational and processing functions related to business unit.
• Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables.
• Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes.
• Develop and guide a culture of talent development to meet business objectives and strategy.
• Manage transitions and migrate additional processes from US.

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience of more than 6 years in Mortgage Industry.
• 1+ years of leadership experience.
• Strong analytical skills.
• Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership experience

Desired Qualifications:

• Master’s Degree in Accounting & Finance or related discipline.
• Any professionalFinance/Accounting/Economicscertification would be a plus.
• Fluency in English and excellent communication and collaboration skills in diverse.
• 6+ years of Financial/banking services industry experience.

30 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.