Wells Fargo Operations Associate Manager 

India, Telangana, Hyderabad 

376334370

Responsibilities

• Ensures the unit's work is completed on time and accurately by planning, coordinating, and monitoring the daily activities of the routine to moderately complex work of less senior team members
• Duties may include reviewing, prioritizing, and distributing daily work to meet deadlines and goals
• Monitoring work in progress for Returns Production; giving feedback and training to staff
• Addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance
• Representing unit at meetings

Essential Qualifications

• Minimum of a bachelor’s degree or equivalent in business or a departmentally related field.
• A minimum of 10-12 years of responsible leadership experiences in management or supervisory positions
• Experienced leader handling multiple lines of businesses in Consumer, Small & Business Banking (CSBB) Operations and ASVS / CTE Check Returns
• Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts, and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.
• Excellent communication and interpersonal skills. Advanced verbal and written English communication skills
• Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.
• Advanced PC experience (Word, Excel, Access, Outlook)
• Demonstrated negotiating, conflict management and decision-making skills with all levels of associates. Excellent leadership, judgment, and problem-solving skills.
• Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment.
• Amenable to work in the night shift and holidays.

Leadership Expectations

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

Good English Communication skill

19 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.