Nvidia Senior Virtual GPU Software Solutions Engineer 

Japan, Tokyo 

686955609

To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.

What you'll be doing:

• Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues

• Work with a team of support engineers who will provide first level support

• Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members

• Track, file new bugs and reproduce customer issues

• Take ownership and drive customer issues from inception to resolution

• Document customer interactions and better enhance our knowledge base

• Bring independent analysis, communication and problem-solving to customer escalations

• Help with tool creation and modification of our support tools.

What we need to see:

• Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related

• You'll bring at least 6+ years computer system experience

• Programming expertise in Python – can write scripts and tools.

• Experience working directly with customers

• Solid computer science fundamentals

• Deep understanding of Windows / Linux

• Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix)

• Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations

• Excellent follow-up and organizational skills, with a passion or love for solving problems

Ways to stand out from the crowd:

• Programming experience

• Driver experience (Linux, Windows)

• Any exposure to system level debug and triaging experience

• Experience supporting professional graphics solutions, deep learning or desktop virtualization

• CRM experience (ticketing, knowledge base, forums)