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Nvidia Senior Virtual GPU Software Solutions Engineer 
Japan, Tokyo 
686955609

24.06.2024

To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.

What you'll be doing:

  • Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues

  • Work with a team of support engineers who will provide first level support

  • Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members

  • Track, file new bugs and reproduce customer issues

  • Take ownership and drive customer issues from inception to resolution

  • Document customer interactions and better enhance our knowledge base

  • Bring independent analysis, communication and problem-solving to customer escalations

  • Help with tool creation and modification of our support tools.

What we need to see:

  • Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related

  • You'll bring at least 6+ years computer system experience

  • Programming expertise in Python – can write scripts and tools.

  • Experience working directly with customers

  • Solid computer science fundamentals

  • Deep understanding of Windows / Linux

  • Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix)

  • Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations

  • Excellent follow-up and organizational skills, with a passion or love for solving problems

Ways to stand out from the crowd:

  • Programming experience

  • Driver experience (Linux, Windows)

  • Any exposure to system level debug and triaging experience

  • Experience supporting professional graphics solutions, deep learning or desktop virtualization

  • CRM experience (ticketing, knowledge base, forums)