המקום בו המומחים והחברות הטובות ביותר נפגשים
To do an extraordinary job in this role, we will be looking for a dynamic engineer, with a diverse set of skills in system software, as well as Virtual Systems (VMware, CITRIX, Hyper-V, KVM), and knowledge of large enterprise server deployments.
What you'll be doing:
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Work with a team of support engineers who will provide first level support
Work as a Technical Account Manager for large Customers in Japan – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members
Track, file new bugs and reproduce customer issues
Take ownership and drive customer issues from inception to resolution
Document customer interactions and better enhance our knowledge base
Bring independent analysis, communication and problem-solving to customer escalations
Help with tool creation and modification of our support tools.
What we need to see:
Minimum of a BS in Computer Science, Electrical Engineering, Computer Engineering, or related
You'll bring at least 6+ years computer system experience
Programming expertise in Python – can write scripts and tools.
Experience working directly with customers
Solid computer science fundamentals
Deep understanding of Windows / Linux
Deep understanding and experience with virtual systems (for example VMware, KVM, or Citrix)
Professional-level communication skills in formal Japanese, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations
Excellent follow-up and organizational skills, with a passion or love for solving problems
Ways to stand out from the crowd:
Programming experience
Driver experience (Linux, Windows)
Any exposure to system level debug and triaging experience
Experience supporting professional graphics solutions, deep learning or desktop virtualization
CRM experience (ticketing, knowledge base, forums)
משרות נוספות שיכולות לעניין אותך