PayPal Collections Specialist 

United States, Arizona, Scottsdale 

686817606

Your day-to-day

• Assist customer with disputes, inquiries and reconciling payments history.

• Review customer options and establish repayment plans that aligns with a customer’s current situation.

• Communicate the status of payment advances with customers.

• Maintain complete and accurate documentation of all communications with business owners related to discoveries and investigations.

• Identify common issues and market trends that could help develop strategies to improve customer engagement and outcomes.

What do you need to bring

• Experience: 3 years of collections, credit, or customer support experience.

• Education: High school diploma with equivalent collections experience required.

• Skills: Strong negotiation skills, banking and financial acumen, ability to multi-task while maintaining attention to details.

• Communication: Excellent oral and written communication skills; natural ability to engage, guide, and support consumer customers through complex and difficult financial discussions.

• Engagement: Ability to work independently, as well as collaborate as a team with all levels of the organization.

Additional Job Description:

• Training: Training will take place during the first 5 weeks of employment. Training is scheduled Monday - Friday from 7:00 AM to 3:30 PM MST.
• Post Training Shifts: This role offers a variety of shift timings from Monday to Friday, with no evening or weekend schedules.
• Location: This role is intended to be performed remotely from Arizona.

Our Benefits:

Any general requests for consideration of your skills, please