Cellebrite Collections Specialist 

United States, District of Columbia 

455822992

About your mission?

• The Collection specialist is responsible for collecting the maximum amount of overdue funds from customers and resolve billing disputes to ensure prompt collection.
• Identify delinquent accounts and communicate with the customer regarding expectations of payment. Place collections calls and/or correspondence to customers related to past due accounts receivable
• Provide customers required documentation related to their account
• Research discrepancies and provide solutions
• Prioritizes portfolio so that collection efforts result in maximum benefits by using for key indicators that a customer account is in jeopardy of becoming delinquent
• Discuss possible repayment plans and settlements with borrowers that will directly impact the company’s recovery results
• Proactively inform sales members of problem orders and accounts
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
• Other projects or duties as assigned.

Responsibilities:

• Bachelor’s degree (preferably in Business Administration, Finance or Accounting)
• 3+ years of Collections experience
• Ability to researching and organize information
• Strong verbal, written, and presentation skills
• Strong interpersonal and customer relation skills.
• Ability to function independently with little or no supervision as well as function in a team environment.
• Proficient in Excel
• Experience with NetSuite and or SalesForce a plus