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Cellebrite Collections Specialist 
United States, District of Columbia 
455822992

01.08.2024

About your mission?

  • The Collection specialist is responsible for collecting the maximum amount of overdue funds from customers and resolve billing disputes to ensure prompt collection.
  • Identify delinquent accounts and communicate with the customer regarding expectations of payment. Place collections calls and/or correspondence to customers related to past due accounts receivable
  • Provide customers required documentation related to their account
  • Research discrepancies and provide solutions
  • Prioritizes portfolio so that collection efforts result in maximum benefits by using for key indicators that a customer account is in jeopardy of becoming delinquent
  • Discuss possible repayment plans and settlements with borrowers that will directly impact the company’s recovery results
  • Proactively inform sales members of problem orders and accounts
  • Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
  • Other projects or duties as assigned.

Responsibilities:

  • Bachelor’s degree (preferably in Business Administration, Finance or Accounting)
  • 3+ years of Collections experience
  • Ability to researching and organize information
  • Strong verbal, written, and presentation skills
  • Strong interpersonal and customer relation skills.
  • Ability to function independently with little or no supervision as well as function in a team environment.
  • Proficient in Excel
  • Experience with NetSuite and or SalesForce a plus